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Introducing WMed MyChart

We are excited to let you know that WMed is transitioning to Epic, our new electronic health record (EHR). This means you will have one EHR that can be accessed by any Epic provider (which includes many other providers in the community or across the nation). Having a single health record will give everyone involved in patient care the information they need to effectively coordinate care.

With this new system, we are now offering WMed MyChart, which replaces WMed's use of the WMed Patient Portal (Including the mobile app Healow). There are many advantages for you to sign up for WMed MyChart. You can view your health information, stay in touch with your provider, manage your appointments and access your account right from your own computer or mobile device.

WMed MyChart Frequently Asked Questions

Enrollment Questions
What is WMed MyChart?
Is there a fee to use WMed MyChart?
How do I sign up?
Who do I contact if I have questions?
Your Medical Record
When can I see my test results in WMed MyChart?
Can I see all of my test results in WMed MyChart?
If some of my health information on WMed MyChart is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
WMed MyChart For My Family
Can I view a family member's health record in WMed MyChart?
Can I ask questions regarding a family member from my WMed MyChart account?
Can my spouse and I share one WMed MyChart account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is WMed MyChart secure?
What is your privacy policy?
I was logged out of WMed MyChart, what happened?
What do I need to use WMed MyChart?
My activation code does not work, what should I do?
Is my activation code my user ID?

What is WMed MyChart?

WMed MyChart is a secure tool that gives you access to parts of your medical record. You use your own computer. It allows you to securely use the Internet to help manage and receive information about your health. With WMed MyChart you can:

  • View your medical information
  • Stay in touch with your healthcare provider
  • Manage your appointments
  • Pay your WMed bill
  • Manage healthcare of your loved ones
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Is there a fee to use WMed MyChart?

WMed MyChart is a free service available for patients of WMed.

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How do I sign up?

If you don't have an existing MyChart account, we will provide you with an activation code at your next visit. If you would like to set-up your account before your next appointment, please contact our MyChart Support Specialist at (269) 488-3239. Use the activation code you receive to set up your WMed MyChart account at https://mychart.med.wmich.edu

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Who do I contact if I have further questions?

For medical and appointment questions, contact your doctor's office. For technical questions, WMed MyChart is supported by a Support Specialist with Bronson HealthAnswers at (269) 341-7723 or (800) 451-6310, 8 a.m. to 5 p.m., Monday through Friday. Or, email us 24/7 at answers@bronsonhg.org; you will receive a reply the next business day.

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When can I see my test results in WMed MyChart?

Your test results are released automatically to your Bronson MyChart account after your healthcare provider has received them. This is generally within 3-14 business days of your doctor's office receiving your test results. This can vary depending on the type of test and the result.

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Can I see all of my test results in WMed MyChart?

Your healthcare provider is able to decide which types of test results can be accessed through WMed MyChart. Tests of a sensitive nature are not released to WMed MyChart. All test results are available to you through your provider.

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If some of my health information on WMed MyChart is not correct, what should I do?

Your WMed MyChart information comes directly from your electronic health record at your doctor's office. If you wish to update your medications, allergies or current health issues, you may submit the change directly through WMed MyChart. Your provider will receive your change request and confirm the update. Other changes may be discussed at your next appointment or by contacting your healthcare provider. Your health information is also reviewed and updated in your electronic health record each visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

Your WMed MyChart information comes directly from your electronic health record at your doctor's office. If you wish to update your medications, allergies or current health issues, you may submit the change directly through WMed MyChart. Your provider will receive your change request and confirm the update. Other changes may be discussed at your next appointment or by contacting your healthcare provider. Your health information is also reviewed and updated in your electronic health record each visit.

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Can I view a family member's health record in WMed MyChart?

Yes you can. This is called proxy access and allows a parent (or guardian) to log into their personal WMed MyChart account, and then connect to information regarding their family member or loved one. Proxy access will only be granted if you have permission from the patient, are the parent of a minor child, are the legal guardian of the patient or you have the legal right to the patient's medical information. Complete a Proxy Consent Form and return it to your doctor's office to request access to this convenient service.

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Can I ask questions regarding a family member from my WMed MyChart account?

If you have proxy access to another patient, please send messages regarding that patient from his/her account rather than your own account. For patient safety, it is important that you do not submit questions regarding other people from your account. You should allow at least three (3) business days for a response.

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Can my spouse and I share one WMed MyChart account?

No. Each adult must establish their own WMed MyChart account.

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I forgot my password. What should I do?

Click the "Forgot password" link on the sign-in page to reset your password online.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Contact your doctor's office. After your information is verified, a new code will be sent via the email we have on file.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into WMed MyChart and from the top menu, go to the Preferences section and select the appropriate option.

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How is WMed MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional email, all WMed MyChart messaging is done while you are securely logged on to our website. WMed MyChart uses the latest encryption technology with no caching to automatically encrypt your session with WMed MyChart.

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What is your Privacy Policy?

WMed MyChart is owned and operated by WMed MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by WMed MyChart.

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I was logged out of WMed MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into WMed MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of WMed MyChart. We recommend that you log out of your WMed MyChart session if you need to leave your computer for even a short period of time.

What do I need to use WMed MyChart?

You need access to a computer connected to the Internet and an up-to-date browser, such as Internet Explorer, Firefox, Google Chrome, etc. You must also have a personal email address.

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My activation code does not work, what should I do?

For your security, your activation code expires 60 days after it is issued to you. You will only use your activation code once, to set up your MyChart account. If you allowed your activation code to expire before using it, contact your doctor's office. After your information is verified, a new code will be sent via the email we have on file. For additional help, call a MyChart Support Specialist with Bronson HealthAnswers at (269) 341-7723 or (800) 451-6310, 8 a.m. to 5 p.m., Monday through Friday. Or, email us 24/7 at answers@bronsonhg.org; you will receive a reply the next business day.

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Is my activation code my user ID?

No, your activation code is not your MyChart ID or password. You will use this code only once to log into WMed MyChart for the first time. The activation code will expire after you have used it or after 60 days. When you log in to WMed MyChart the first time, you will then be asked to create your own unique WMed MyChart ID and password.

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